Before dispatch: reply to your order confirmation email or email support@fixcoffee.in with "Please cancel" and your order number. You can also WhatsApp us at +91 96507 41802.
We refund to your original payment method within 5 working days, less the payment-gateway fee of 2% + GST that our payment gateway (Razorpay) retains on payment capture and does not refund to us. This is a real third-party cost, not a Fix Coffee charge.
Example: ₹10,000 order → ₹9,764 refund (₹236 gateway fee deducted).
After dispatch: once the parcel is moving it's treated as a return.
- You can refuse delivery at your door, or
- Email us to arrange a return pickup once the parcel reaches you
Refunds on returned items are issued within 5 working days of warehouse receipt (RBI T+5), to your original payment method, less the gateway fee.
Confirmed defect: if the reason for return is a confirmed manufacturing defect or dead-on-arrival, we refund the full amount (including the gateway fee, at our cost). See the Refund & Return Policy.
Pre-order with a repeatedly-missed window? You can cancel any time more than 7 calendar days past the stated window — details in our Shipping Policy.
Still stuck? Email support@fixcoffee.in or WhatsApp us at +91 96507 41802 with your order number — we respond within 48 hours.
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What if my order hasn't arrived?
If your tracking shows no delivery confirmation 21 days after dispatch, the carrier has very likely misrouted or lost the parcel. Email support@fixcoffee.in with your order number. We'll offer you a choice: Full refund to your original payment method ...
How do I track my order?
When your order leaves our Lucknow hub, you'll receive an email and SMS with the carrier name and tracking number. Click the link in the email, or paste the number into the carrier's website to see the latest scan. Tracking hasn't moved in 48 hours? ...
How do I get a GST invoice for my order?
If you need a GST invoice in your business's name: At checkout: enter your GSTIN in the "Company" field of the shipping address. We pick it up automatically on the tax invoice. Already ordered without a GSTIN? Email support@fixcoffee.in with your ...
How long does delivery take?
We dispatch from our Lucknow hub within 1–2 business days of your order confirmation email. From dispatch, delivery runs: Priority shipping (paid): within 7 days Standard / free shipping: within 14 days Pre-orders: the window stated on the product ...
What if my package arrived damaged?
If your parcel looks damaged before you open it, or the product inside is damaged: Photograph the outer packaging and the product before unpacking further. Orders over ₹5,000: a single-take unboxing video is the strongest evidence for a carrier ...