Track Your Fix Coffee Order — Shipping Help

How do I track my order?

When your order leaves our Lucknow hub, you'll receive an email and SMS with the carrier name and tracking number. Click the link in the email, or paste the number into the carrier's website to see the latest scan.

Tracking hasn't moved in 48 hours? Email support@fixcoffee.in with your order number and we'll push the carrier for an update.

Never got a tracking email? Check your spam folder first, then reach out — we'll resend it.

Still stuck? Email support@fixcoffee.in or WhatsApp us at +91 96507 41802 with your order number — we respond within 48 hours.

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      If your tracking shows no delivery confirmation 21 days after dispatch, the carrier has very likely misrouted or lost the parcel. Email support@fixcoffee.in with your order number. We'll offer you a choice: Full refund to your original payment method ...

    • How long does delivery take?

      We dispatch from our Lucknow hub within 1–2 business days of your order confirmation email. From dispatch, delivery runs: Priority shipping (paid): within 7 days Standard / free shipping: within 14 days Pre-orders: the window stated on the product ...

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      Before dispatch: reply to your order confirmation email or email support@fixcoffee.in with "Please cancel" and your order number. You can also WhatsApp us at +91 96507 41802. We refund to your original payment method within 5 working days, less the ...

    • How do I get a GST invoice for my order?

      If you need a GST invoice in your business's name: At checkout: enter your GSTIN in the "Company" field of the shipping address. We pick it up automatically on the tax invoice. Already ordered without a GSTIN? Email support@fixcoffee.in with your ...

    • What if my package arrived damaged?

      If your parcel looks damaged before you open it, or the product inside is damaged: Photograph the outer packaging and the product before unpacking further. Orders over ₹5,000: a single-take unboxing video is the strongest evidence for a carrier ...