What if my package arrived damaged?
If your parcel looks damaged before you open it, or the product inside is damaged:
- Photograph the outer packaging and the product before unpacking further.
- Orders over ₹5,000: a single-take unboxing video is the strongest evidence for a carrier claim. Recommended, never required — we'll proceed on photos regardless.
- Email support@fixcoffee.in within 72 hours of delivery, with your order number and photos.
You'll get a ticket number within 24 hours and a written Return Merchandise Authorization (RMA). We file the carrier claim; you pick between a free replacement or a full refund to your original payment method.
Still stuck? Email support@fixcoffee.in or WhatsApp us at +91 96507 41802 with your order number — we respond within 48 hours.
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What if my order hasn't arrived?
If your tracking shows no delivery confirmation 21 days after dispatch, the carrier has very likely misrouted or lost the parcel. Email support@fixcoffee.in with your order number. We'll offer you a choice: Full refund to your original payment method ...
How long does delivery take?
We dispatch from our Lucknow hub within 1–2 business days of your order confirmation email. From dispatch, delivery runs: Priority shipping (paid): within 7 days Standard / free shipping: within 14 days Pre-orders: the window stated on the product ...
How do I track my order?
When your order leaves our Lucknow hub, you'll receive an email and SMS with the carrier name and tracking number. Click the link in the email, or paste the number into the carrier's website to see the latest scan. Tracking hasn't moved in 48 hours? ...
How do I cancel my order?
Before dispatch: reply to your order confirmation email or email support@fixcoffee.in with "Please cancel" and your order number. You can also WhatsApp us at +91 96507 41802. We refund to your original payment method within 5 working days, less the ...
Can I return something I just don't want?
If the product works fine but you've changed your mind, you can return it within 7 business days of delivery. This is the Track B path in our Refund Policy — different from a defective return, which has its own warranty path with no restocking ...