Why isn't my HiBrew grinder grinding?
Before raising a fault, three quick checks:
- Hopper isn't empty — sounds obvious but happens. Top up with beans; if the grinder still runs but no beans flow, tap the hopper gently to dislodge static-stuck beans.
- Burrs aren't jammed — a foreign object (stone, coffee-bag tie, metal fragment) can lock the burrs and trip the motor. Unplug the grinder, remove the hopper, and look into the burr chamber with a torch. Dislodge any foreign matter.
- Thermal cutout hasn't tripped — extended grinding can heat the motor; let it cool for 15 minutes and try again.
If the grinder still won't grind after these steps — or if it's making unusual noises, smells hot, or sparks — stop using it immediately and email support@fixcoffee.in with your order number and a short video. Don't attempt to open the motor housing yourself; it voids the warranty.
Still stuck? Email support@fixcoffee.in or WhatsApp us at +91 96507 41802 with your order number — we respond within 48 hours.
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